On 1/18/17 I ordered online for pick up, the chopp...

On 1/18/17 I ordered online for pick up, the chopped steak from an Outback restaurant in Livonia Michigan off of Middlebelt Road and it was not what I expected. Now I could be wrong but there was no picture on the menu when I ordered the item. I expected chopped steak medallions mixed with onions and mushrooms. What i recieved was a dry well done (ordered it med well) ground burger patty. I returned and asked the manager on duty what it was. He told me that it was indeed choped steak and argued with me about it in front of other guest. Now. Upon my own do diligence i have found that he was right. Chopped steak is essentially ground burger or steak in a meatloaf type patty. Ok I WAS WRONG! But it was they way he went about it that was wrong on his part. Let me break it down.
1. He should of pulled me aside and discussed it in a how can I/we make this right kinda of matter
---instead he chose to argue with me in front of waiting guests and try to make me look bad by stating his experience and qualifications.
2. He should of offered me something else in its place. It was not what I expected or wanted. If i were sitting at a table thats exactly what would of happened.
---instead he continued to tell me that it was indeed chopped steak.
3. He should of offerd me other options.
--- instead he stares at me after i tell him it was not what i wanted or expected.
4. I asked for a refund at this point because we were getting know where fast. Its like he just wanted to argue with me. He mumbles "we dont normally do this" huh? Offer a refund? Come with me he says.
He then gives me the refund. Waitress kept the tip...thats right I tipped for curbside service! 20% actually. Was not her fault or Outbacks.

Bottom line...managers attitude and the loss of "the customer is always right" is why the no star rating. While I understand the manager wants as few comps as possible he could have offered me something in its place. I would of gladly payed the difference. And lets be very clear. I did NOT intend on making a scene. I was polite with the hostes and the manager. I just wanted some dinner.