Been a real ballache trying to get my 1 year old s...

Been a real ballache trying to get my 1 year old suitcase fixed.
They haven't been helpful at all even though it is supposed to have a lifetime guarantee.
Basically told to get it fixed myself and they will pay up to $50 for the repair.
I told them that I can't find anywhere that can do the repair required but now I'm being ignored.