Kirti Thapa

Review of Audi Plano

Horrible experience with getting my car serviced a...

Horrible experience with getting my car serviced at this location!! Went in @ 11 AM for 11:30 AM service, they said couple of hours for oil change. Fine, I left with my friend. After a while I received message regarding some recommended service and was quoted $619 + tax. I agreed and told them to go ahead and they said it'll be ready by 5 pm. It was fine until then, my friend dropped me there later @ 5 pm. Now, they told me they were still looking at couple more hours...why? because the technician skipped my car and went ahead with another car's tire rotation. Once again I had my friend pick me up and we went back around 6:30 pm and by the time I got my car it was almost 7 PM. And, the icing on the cake...now I was looking at invoice of $1,010.98. They didn't provide any explanation on how the bill went from quoted 619 + tax to $1000 plus, except telling me that the invoice has item wise breakdown. That doesn't help me. I've reached out to the service rep so hopefully he can tell me where the difference came from??