EcoFarmstayNZ BnB

Review of Sustainability Trust

A great idea, and I've tried to support them, BUT....

A great idea, and I've tried to support them, BUT...
April 2020 we contacted them for a heat pump install. The assessor came in May, then failed to send us the quote, got the information wrong, and upon much following up by us and moving up the chain, finally we received an invoice for the deposit. We paid it right away (October 2020) and were told it would be 6 weeks because of Covid. Now, end of January 2021, again after complaints that nothing was happening, we are told it has been ordered, and it will likely be installed in late April, maybe May 2021. That's a full year after we started what seemed like a simple process because of endless delays on their part. Whatever happened between them receiving our money in October last year and January?? Clearly not ordering the unit. Unbelievable. So disorganised and unprofessional assessor. Greg his manager has good customer service skills, but certainly hasn't really effected any change since we got him involved (or if he has, I dread to think how long we'd be waiting otherwise). A not-for-profit organisation, and I suspect with 'service' like this, it would have no hope of making it in a 'for-profit' world. They need your support to survive!