If I could leave zero or negative stars I would. ...

If I could leave zero or negative stars I would. This company has the worst customer service ever. The only people I can speak to are through their call center in India. The reps are rude and when they get tired of talking to you, they either hang up or put you on hold forever. I even had someone that supposedly was an escalation manager named Ross treat me horribly. I have made my payment the exact same way every month for 6 years and now when I am trying to refinance with another company, they haven't been able to locate my payment for 3 weeks preventing me from getting an accurate payoff and adding more interest to my account. Is this how they try to keep their customers???? Beware. If this is your mortgage company, get away as soon as possible. If they are not your mortgage company, go with anyone besides them. You will be glad you did.