The phone support was great. It was good for a cha...

The phone support was great. It was good for a change to talk to a support person who used a systematic approach to addressing the issue, rather than using scripted deflection responses or being condescending and acting like it was user error, while being clueless as to what they could do as a customer support or tech support person to address and resolve the issue. Unusually refreshing for a support call. A much better experience that chatting with someone from Ukraine, who doesn't seem to be concerned with your issue.