deirdre kamber todd

Review of conicelli honda

For a business that asserts "respect" and "nicenes...

For a business that asserts "respect" and "niceness" as a selling point, our experience with the Conicelli dealership was my worst negotiation experience. My husband and I went in to discuss buying a new car and trading in my current car. We tried to explain we had been to other dealers and we were looking to see if Conicelli would be willing to work with us. The manager accused me of lying about another dealer's offer on my trade in, tried to mislead us by asserting tax incentives for the plug-in hybrid as part of our negotiation, and told us he wouldn't bother negotiating with us because he didn't see the point. That wasn't the worst of it.

We chose to leave and headed towards the door. We thought, mistakenly, it was over. We were wrong. The manager FOLLOWED us outside to my car, stood next to my car, and continued arguing about the terrible condition of my car.

After we left, we posted a negative comment online about how we were treated. A Conicelli Customer Service Representative contacted us about our negative review online. We returned her call and left our contact information. Needless to say, they NEVER called back.

In sum, it was the absolutely worst experience in my thirty years of car purchases.