My electricity went out in two of my bedrooms, cal...

My electricity went out in two of my bedrooms, called John Moore. Because you know that jingle just sticks in your head. ;-) Anywho... Gerardo G was assigned to my case for the issue. He was very informative on what needed to be done. I actually understood and when I didn't, he did not have an issue with explaining in further detail. He was very patient and kind. Thanks Gerardo!