Pat Enterkin

Review of Autonation Toyota Thornton Roa...

After my car was serviced, I paid my bill, went to...

After my car was serviced, I paid my bill, went to my car and had to clean out the paper in the floor, plastic over the seat and noticed a greasy hand print on the outside door. I drove next door to Cracker Barrel for lunch and when I got out of my car, my wheel cover came off and was laying on the ground. I put it in the car, and checked the others. I found another one not fastened down very well and so I tried fastening it to hopefully keep it from coming off.

Removing paper etc.from a car is no big deal but losing wheel covers is a big deal. I have used AutoNation to service my car for twelve years but I think it is time to find someone else. This is not the first time I have had a negative experience there, but overlooked the last one, because of the previous good experiences. Whoever worked on my tires either didn't know what they were doing, or didn't care. Either way, it is not acceptable.