I don't like doing bad reviews. But the service is...

I don't like doing bad reviews. But the service is intermittently unreliable. The router needs to be reset constantly. Service calls booked and then no one shows up. The appointment canceled. Even though text reminders are sent to confirm the appointment that they have already canceled. Advised to call to confirm appointments, even when receiving multiple text reminders. Very disappointed, but there is no alternative here.