Alex Liu

Review of Crowne Plaza Philadelphia West

Don t stay in there if you can.

Don t stay in there if you can.
Worst trip ever.
I required early check in at 11:00am 05/26/19 when I booked the hotel. But when I went to the hotel at 11:30 am it wasn t ready at that time. And they told me to waited, so I waited it. But until now is 3:35 pm 05/26/19 and I am still waiting for my room to be ready because it s still not ready. And the guy from the front desk told me I maybe need to wait until 4:30pm or even after 4:30pm. It s not acceptable. Me and my husband with young kid just waiting and waiting in the lobby without anybody s help.

I am member Marriott but I am not satisfied with the service.

Sent from my iPhone