Karishma FIzz

Review of Luxe Salon, Spa & Laser Center

I wish I could recommend this place, but due to th...

I wish I could recommend this place, but due to the poor customer service and unexpected skin peeling I experienced I cannot. I got the Luxe Signature facial with plant peel. The facial takes about 50 minutes, and was ok. To describe the experience I would say it is a lot of pawing at you. The esthetician does not focus just on your face, she works from your fingertips, up your arms and your face. Products are applied rapidly, removed rapidly, and then proceed to the next step. I had specific aging/ acne skin concerns I spoke about correcting on my face so I am disappointed that was not addressed. For $130 I think it was steep. Two days afterwards I experienced slight peeling on my face and major peeling on my hands. I inquired about this, said it was not a big deal, but I wanted to know if this was an expected result because I genuinely did not know. The response I got from Kelly Hertzog was dismissive, stating their products do not cause any peeling, and she asked if I was using any products on my own that would cause this (Rx, retinol, etc. which I have now been asked 3x of course I am not..) A week after the experience the peeling is almost gone from my hands, pic attached. Overall, disappointed in Luxe.