Decided to give the company a shot after being a p...

Decided to give the company a shot after being a progressive customer due to cheaper rates having a teenage driver. This was a mistake. After being involved in a hit and run accident i immediately filed a claim. When I purchased the policy I did not purchase rental coverage, but I was used to my previous companies prompt customer service and that they seemed to have a since of urgency in dealing with repairs. Elephant has delayed the repair of my car multiple times requesting supplements from my repair facility. This should have not been the case as the repair facility wrote the original repair estimate to include the items that they wanted supplement requests for. So now the repair facility has had my car 7 weeks and is just get started on repairs. 2 car payments and 2 insurance payments without a car. To make matters worse the insurance company is still gambling on one of the repairs the dealer repair facility said was necessary won t be needed. After speaking with a manager this afternoon I was supposed to receive a call with an update. I did not receive a call. Too many other options for insurance to deal with this. And if you would like to discuss please call me. I would appreciate not receiving the generic response to email you with my concerns.