On Feb. 15th my parents went to your Outback Steak...

On Feb. 15th my parents went to your Outback Steakhouse located on 371 Gellert Boulevard in Daly City, CA. They entered the restaurant at noon and was told to wait by one of your staff. I don't know the name of the lady who told them to wait but she is described as a chubby female with brown hair who is not very tall. The restaurant was not busy at all. There were plenty of empty tables. My parents waited but were not approached by any of the staff after the initial contact. The person who told them to wait then proceeded to do other things, such as setting up empty tables when nobody else was waiting. There were plenty of empty tables. My parents finally left after waiting 8 minutes and went to have lunch somewhere else. FYI, my parents are in their 80's.

My parents were very upset by the way they were treated. To be left standing, waiting to be seated, and then totally ignored is unprofessional. Is this the standard operating procedure for your establishment? Customers should not be treated so poorly if you want them to continue to dine at your establishment.