Zero stars. Their customer service is nonexistent....

Zero stars. Their customer service is nonexistent. After installation of tile floors in my basement, which was very far over estimated in the amount needed/ordered, and thus paid for. I was told I would keep the remaining tiles. The installation crew left with everything in December. They took the old laminate floors that their going to resell and my remaining new tiles. I saw atleast 12 boxes near the finish and figured they would leave them as was promised by the sales rep. I have ZERO left over. I called customer service back the very next day asking for the tiles I paid for and now 1.5 months later I m still reaching out almost every day and get the voicemail and leave a message. Mandy seems to be the person that s been assigned to my case. She s called back 2x, after 1.5 months of reaching out, but during work hours and when I call back, irregardless if it s 5 minutes after or later that day, she never answers their phone. This is ridiculous for a large company, let alone one that I spent over 12k with.