Dany Danelian

Review of Keyes European (Mercedes–Benz)

I had an interesting but poor experience. At the ...

I had an interesting but poor experience. At the end of my ride I leased a vehicle from a different Mercedes dealership.

In summary these guys waisted 10 hours of my life, lied to me multiple times, laughed about it while I am sitting 20 feet away, dropped my credit score, didn't follow through and didn't have the decency to man-up.

It all started when I asked a sales person if a used car had adaptive Cruise Control (ACC). I was told it did so I went in to purchase the car.

They pulled my credit and offered a 4.99% rate which I accepted. When I made it to finance the rate went to 5.99% which I questioned. The finance guy told me the rate was not guaranteed. He then proceeded to pull my credit again and offered me a 4.69% rate. Credit score dropped again another 3 points.
I left with the car after spending 4 hours hour at the dealership. On my way home I almost got in to an accident using Cruise Control trying to activate the non-existent ACC feature. The feature I told them I needed and they said the car had.
After spending another hour learning the car didn't have ACC, I took the car back. It took the dealer until the next day to figure what I told them is true.
When I asked them to make me whole for my time and for dropping my credit score which was initiated by the sales person providing false information. They refused and instead offered to find me a GLC with the same features.
I waited 4 days for them to get back to me and I didn't get one call regarding the car they committed to finding. It took me 15 minutes to find the car at another dealership 5 miles away, which I leased that day.
I called them the next day (they still hadn't called me) to return my original purchase which was still at their dealership. I was told to come in to sign the return paperwork. When I got there, they told it was not necessary for me to drive to the dealership after they told to do so. I wish there was an invention which would have allowed them to call me to tell me not to drive for 15 minutes to the dealership.