Luana Stefanovic Review of Midas Auto Service Experts
I personally have never had a horrible experience ...
I personally have never had a horrible experience with my car until I moved from Detroit, MI to Albany, GA.. I have an 08 Cadillac AWD and my transfer case, output shaft, and transmission had to be replace. The first place I took her too was my first mistake, my car was in the shop for a week and finally service manager had to tell me and my warranty company the I had severe water erosion and "someone" had tampered with my transfer case and tried to weld it back together (which of course my warranty would not cover). I was shocked because my car had never been in any type of water accident. My warranty company (AUL) suggested I should take it to Aamco, of course the nearest one was in Macon (an hour and a half away). From the minute I spoke to Sean and Gary they were completely wonderful. I gave them the best detailed description of what the Dealership claimed was wrong with my car. All I asked is if they could repair her under what they quoted me, which was $5300. I personally didn't expect what came next. Sean called me after a couple about a week with my car and told me that the damages I described to him doesn't match anything from what was actually wrong with my car. Yes, my transfer case needed to be replaced and the output shaft did have slight rust but there was no water erosion or tampering. Sean explained the part that was rusted was because that component is not protected so it would eventually get some rust. I was completely shocked when Sean also let me know that 2 GM messages in 2010 were put out about the exact noise and issues my car was having. He ended up calling my warranty company and having them come and inspect my car. Because of Sean and the AWSOME employees at Aamco, my warranty covered everything!!! I never expected that my warranty company was going to cover anything, this Aamco team are no doubt true and honest mechanics that actually care and know how to run a business.
Thanks you so much Sean and Gary!!! Your team is truly the best and I plan on being a returning customer until I leave Georgia! The hour and a half drive is completely worth it!!!!
The first dealership Prince GMC, Chevrolet, Buick, and Cadillac (in Albany, GA) I warn everyone DO NOT GO THERE!!! It's said because the service team Jimmy is great and does his best to satisfy the customer but the Service Manager needs to be kept in back and nowhere near customers. I watched this man disrespect other customers that were trying to get service and he completely lied to me and my husband. I had the service manager tell me that my car was still being looked at, while I had 3 mechanics and two other employees approach me to let me know no one has went near my car. There is so much more that it is sad. Never again will I step near that place.
Luana Stefanovic
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