Amanda Alfaro Sanabria

Review of Rosedale Livery Limited

My mother, who is a senior, booked Rosedale Livery...

My mother, who is a senior, booked Rosedale Livery to take her to the airport for an international flight. It was Mother s Day weekend. Her own mother died recently and she was looking forward to the trip as a welcome distraction.

She was waiting by the door 5 minutes early, but after 20 minutes no car had arrived. She worried she could miss her flight. When she called Rosedale Livery for an update, she was told they were late due to road closures because of a scheduled marathon, but that a car was on its way.

After 40 minutes there was still no car. By now she was very worried and called again. Rosedale Livery told her they would not be coming after all. The agent said she was on her own to make her flight.

In a desperate attempt not to miss her flight she called a Diamond cab. The driver arrived promptly, deftly negotiated the traffic and got her to the airport just in time to make her flight.

Why did Rosedale Livery not inform themselves of scheduled road closures and leave earlier? As a car service isn t that a basic part of their job? Why did they leave my elderly mother on her own ?

Were it not for the taxi driver, she would have missed her flight and her weekend away.