Made a claim for a spill on my sofa. I had paid th...

Made a claim for a spill on my sofa. I had paid the insurance for professional cleaning but they sent a cleaning kit in the post. Hard to tell if it was a genuine mistake or if they were trying it on.
I insisted they send a professional cleaner round, which they did without quibble.
I cannot speak highly enough of him. He was professional, friendly and did an excellent job. You would never know there had been a spill.