I have had to re-submit my paperwork over 5 times ...

I have had to re-submit my paperwork over 5 times now and each and every time you call you get a different answer from another person and no one bothers to leave any notes on your account or follow-up with you. Many of the case managers are down right rude and are very condescending. According to my doctor, the switch to use this service was supposed to increase the turnaround time when really it has been nothing more than a pain in the ass which costs more and increases the turn around time by 5. It's like pulling teeth to get a straight answer out of someone and their fees are pretty high.. $30 to complete a 1 page front and back form and it has been over a month and it has yet to be completed. Hopefully my doctor will reconsider this supposed "improvement."