Got transferred from Tesco Banking to these. Never...

Got transferred from Tesco Banking to these. Never had any issues with Tesco banking. Initially Avantcard were ok to deal with but their website is very misleading. I tried to set up a Revolut direct debit by sending in the letter - the staff member said this would work! However nobody from Avantcard got back to me to say they do not accept Revolut as direct debit. So my bill didnt get paid. When I went in online and check, It has "Amount Due" on the account which is only recent transactions and does not include a total amount due on the card. This is very misleading and it is setting people up to have bad credit. In all the years with Tesco Banking they never mislead their customers. Even when you ring up Avantcard they quote the recent charges too and dont tell you about outstanding charges. This means they then give you finance charges. When i tell them i want to pay "everything" off they seem surprised!! Its all set up to purposely put their customers into the red and not user friendly at all.