Good facilities and restaurant staff but HORRIBLE ...

Good facilities and restaurant staff but HORRIBLE front desk service. We were given a room two hours after check in time and that was only after I gave an ultimatum asking for a full refund while I was looking for other accommodations. The room that we were given had an ambient view and walkout to the parking lot. I booked this weeks in advance and paid for a premium room. The front desk team told me multiple different stories and assured me that we would be moved to a better room. But here we are in our little nest in the parking lot-night 2. I was also reminded about the $100 food credit that I was made to feel lucky to
receive due to our inconveniences but I didn't bother bringing up the fact that we spent almost that amount on dinner while we waited over two hours for a room. Now we are on night number two of four I wonder what lies are in store for us tomorrow. Brutal customer service. Could have camped in a Walmart parking lot and had better service. Horrible horrible hotel service but good facilities.