DO NOT PURCHASE A CAR HERE! Nor service your car h...

DO NOT PURCHASE A CAR HERE! Nor service your car here. Purchased a car about a month ago. Had a couple of things I noticed on the car that if fixed I would be happy to pay the asking price for. One of the windows didn't go down, the aircon needed re-gassing, the steering wheel made a crazy clicking sound over bumps like something is loose and there is a glass panel above the windscreen that was smashed.

The sales guy told me that he will get all things fixed and that if the steering wheel was an issue it would be picked up in the safety report. Okay but the safety report should be done before you're letting people drive it!

I signed pending finance approval and these things getting fixed. They called me to say that my finance was approved and they had fixed the aircon but were waiting on parts for the glass and the window for it to work. All good was happy to pick it up and book in when the parts came.

I had to call them to find the parts had already been delivered and book myself in. They fixed the window. But despite even telling me when I dropped it off the glass guys would be here before 12 it wasn't even fixed. Oh they also ordered wrong parts for the window and i picked it up after 5 instead of the 12pm they said. I called up when I realised the glass wasn't even fixed and nothing for the glass was even booked in! So they straight up lied.

After they had my car they didn't close the bonnet. A bonnet that shouldn't have even been opened. And I had to pull over on the high way and shut it before it flung up. Bolts and clips were also left all over the floor of my car from the window so who knows if it was even put back together properly. My car also veers to the left now quite significantly since getting it back.

When I picked up the car for the first time the steering wheel still was clicking. Thought it was normal as the sales guy said if it was an issue they would pick it up and fix it. But a couple of weeks after picking it up my partner drove it and said it certainly shouldn't be doing it. Its been about 2-3 weeks and I am still yet to hear back from anybody despite being passes around their office and nobody can help me.

I have called and emailed that many times and never gotten a final response over the last 3 weeks. Called today and again fancy the guy I need to speak to wasn't in the office. If not contacted by the end if the day today I am contacting ACCC tomorrow morning.

20k and an additional 1500 for warranty and no replies is beyond me! Have purchased 2 other cars previously from smaller yards and never ever had an issue