Danielle Drouin

Review of Courtyard by Marriott Downtown...

Good, not great. I've definitely stayed at nicer 3...

Good, not great. I've definitely stayed at nicer 3-star hotels (this one was a bit dated with deteriorating wallpaper in the bathroom etc), but it was totally acceptable based on what I was expecting. My only issue is that I wish I had known about the fact that they are valet-only parking for almost $50 a day. I much prefer self-park even at a higher cost because, as we experienced at courtyard, there tend to be delays/complications with valet.
There seemed to be communication errors between the valet staff; on the first day when I needed my car out of the garage, the valet took my ticket upon bringing my car out. Then when I returned in the afternoon, to get the car back into the valet parking I was told I needed the original ticket. When I told the attendant that the morning valet had taken it, confusion ensued and eventually they just told me they would not give me a new ticket and to just use my name and room number for the duration of my stay. Well of course the NEXT day, with new valet staff again, they were confused that I had no ticket to get my car out. And this pattern continued for the next 2 days lol.
It all ended up being fine, but it's issues like this, that if I'm driving, I prefer to book hotels with a self-park option.