Emilia Postolache

Review of Alvisse Parc Hotel

Stayed in the hotel for two nights in December 201...

Stayed in the hotel for two nights in December 2014, as part of a larger group. My room was ok but one of the bathrooms in another room stank because of inappropriate plumbing. Food in the restaurant was fine and the personnel in there was efficient albeit when crowded they messed up some of the orders. Most importantly, the hotel charged my (and the other people from my group) twice the amount due - once when the booking was made (although we checked in as due) and another time when payment was made. The latter was merely blocked, although we were assured of the contrary, whereas the former was paid. I find this unnacceptable as it takes time to unblock the amounts undue.