Giving a 1 star rating due to the fact I have been...

Giving a 1 star rating due to the fact I have been trying to reach them for 3 days, calling 4-5 times a day and have left several messages stating I need them to give me a call that it is urgent and they will not return any calls. My mom has also had issues in the past when trying to reach them via call, text, and email for several days and they never returned any calls or emails.