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Doug Fright

3 years ago

Yes, Calgary experienced some snow but NO snow rem...

Yes, Calgary experienced some snow but NO snow removal done!!! What's with that? Handicap parking not cleared and really NO safe place to walk in the lot. Usually, my mother has had a great experience at this hotel and staff have been good. To not have ANY snow removal done by now is unacceptable!! Shame!

Jan 03, I am now adding to my review. The owners have taken the time to call my mother directly at home to apologize for the lack of service during her stay and offered an explanation, which was quite valid. This is above and beyond and very appreciated! She has always enjoyed her previous stays and the staff are always very accommodating. She'll definitely be back, despite this minor glitch!

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