Kimberly Umstead

Review of The Neat Company

I initially signed up with Neat to help organize a...

I initially signed up with Neat to help organize all my papers. I cleared out a large metal filing cabinet and boxes of receipts. When my house was
damaged by Hurricane Matthew my files survived! I had what I needed
to process my insurance and tax claims. Neat has since upgraded to online features. I followed the upgrade. A little learning curve but I'm getting the hang of it.

I'm writing this review and rating it 5 stars because of todays experience. Technician Angelina was exceptional! Rather than shooting me a figure it out yourself email, she spent 56 min working with me to bring my scanner and software back online. My fears of lost records, mis-installation and the stress that comes from dealing with computer issues all went away with her help. Neats a nice product, however it is this
level of customer service, knowledge and consideration for us non-techies that makes Neat stand out.