On August 11th a group of 9 young ladies were publ...

On August 11th a group of 9 young ladies were publicly slandered by your security personnel Ryan and Jeremey, while waiting in line to be seated to eat at your establishment. They were falsely accused of theft on a previous visit to your establishment. Even once they showed proof, by producing their credit card receipts of payment on the previous visit, the security guard did not offer a public apology. Rather than simply admitting their mistake as loudly as they had made the accusation, they continued with the defamation of character charade while all the other people waiting in line looked on. The security personnel claimed to be just doing their job, saying they were told to confront and accuse the ladies. The young ladies requested multiple times to face their accuser, but that did not happen. Recorded videos of the entire situation show so the young ladies calmly requesting to speak to whoever was responsible for the accusation, only to be accused of being rude to the security guard, and of trying to play the race card. (By the way: Islam is a religion, not a race. You may want to educate and inform your staff members. Members of the white, black, yellow or red races may all practice Islam).
An on-duty manager finally came forward, and was recorded quietly admitting the false accusation had been made by another manager who was not at the establishment that evening. She haphazardly apologized and admitted the error, but made the excuse that dine and dash incidents do happen frequently to them. There was no satisfactory conclusion to this unnecessary scene which was very poorly handled by all staff members of the establishment. The accusation was made loudly in front of a lineup of people, causing great embarrassment to the young ladies. The manager s admission of error and sort-of-apology-with-an-excuse was made quietly off to the side, out of public view.
These young women are upstanding Canadian born citizens attending university in Toronto. There was no need to treat them in this manner. Customer relations is apparently not a strong suit for your establishment. It is a great disappointment to see such a horrible scene take place. If your staff are going to publicly make false accusations and defame the character of customers, your apology for the error should be as public and as loud.