My mother used to reside here a short time ago. I ...

My mother used to reside here a short time ago. I do have to say, while some people that work at the facility are amazing, some are not. COVID-19 has caused a lot of stress on families. My family and I watched our mother decline very fast because of being quarantined. As my mother was declining, I was in close contact with the facility. I have to voice my disgust at the Director of Nursing in Ottawa. She is rude, non-empathetic, condescending, and should not be sitting in the position she is currently sitting. I had lots of concerns for my mother that went in one ear and out the other. I cannot understand hers or others thought process because my mother is now thriving at home since we moved her out. The whole situation is very sad for all the families. I would hope that Gardant reads their reviews about families concerns wherever there loved one is at, and take the proper measures to improve their quality of care and staff. Other than my complaint above, the other facility staff were absolutely amazing in my mother s care.