(note, our full review was too long to post. read ...

(note, our full review was too long to post. read our full review on Yelp or Wedding Wire)

We had three events at the Sheraton from August 24-26, 2018 a welcome dinner, our wedding ceremony, and our wedding reception.

To start off, the day-of staff Mustafa and his team - are absolutely incredible. They deserve five stars for their hard work and help in making everything go well on our wedding day. Mustafa went out of his way to make sure every detail was to our liking and he was extremely helpful to our families and our guests. He is very friendly, easy to talk to, and our parents liked working with him. He takes care of the bride and groom as well making sure we were fed, hydrated, and enjoying our day. Overall, we loved working with him!

The two-star review goes for the sales and catering team and management of Sheraton. We picked the Sheraton because of its location/outdoor ceremony space, and while we are happy with that, we strongly encourage future brides/grooms to consider the amount of frustration, aggravation, annoyance, and stress that came along with the view.

Here are some lowlights:

For context - we signed our contract with Felix Hidalgo. He left a month before our wedding. We were then put in touch with Paramita. She left the week before our wedding. We ended up working out most of the details with Sara (the director of sales) just days before our wedding.
Felix had promised us small concessions to ensure our wedding weekend would go smoother. These were all agreed to six-seven months before our wedding and we not only counted on these concessions, but made plans around them (e.g., sharing that information with our coordinator, vendors, and family members). After he left, management refused to honor our agreements unless we provided written proof. When we told management that we didn t want to waste hours digging through emails and asked them to look through Felix s old emails again this is the month of our wedding they rejected this and asked us to provide the documentation. As a result, we had to spend hours digging up this information just so that the Sheraton could honor our basic agreements. As a side note, this particular process was beyond stressful.
After we signed our initial contract last year, the Sheraton staff was extremely unresponsive. It often took multiple emails and follow up phone calls to get an answer to a simple question. After Felix left, this became even more problematic with Paramita and others on the team. What we had to do was copy Sara on emails and work directly with her to get anything done. At the same time, there were moments of unprofessional behavior from the staff (see photo with the email).
The Sheraton staff could not complete simple tasks. For example, we could not get a layout of the ballroom and a seating chart for our reception, despite multiple requests for one we ended up making it ourselves on PowerPoint the week before the wedding.
The stage for the mandap is broken. Part of it is jutting up and one of our parents tripped and almost fell during the wedding. This is extremely dangerous and needs to be addressed by the hotel.
The elevators are a mess. They were broken and took forever, often stopping in between floors! Our guests complained about the elevators because it often took 20-25 minutes to get downstairs.