Qian Zheng

Review of ARIA Resort and Casino

The first room we got was not good. First room sme...

The first room we got was not good. First room smelled like smoke and we could hear the people in the connected room talking very clearly. We requested to change room and we were told all the rooms are connected with the one next door. Then we paid extra $85 per day to upgrade to the Sky Suite, same room layout, same view, same room size(room is very small) with complimentary drink and snack which to me doesn't worth the $85 per day extra. Still we could hear the room next door talking loudly which was extremely annoying. Besides the room phone has issue with its speaker phone and the safe in the room is not working. We valeted our luggage before we checked out, had a hard time finding Sky Suite bell room. There is no sign indication. The staff on the casino floor kept directing us to the regular suite bell room; we ran back and forth across the casino 3 times trying to find our luggage and almost missed our flight. Definitely won't stay in Aria ever again. Try to stay away from MGM brand hotel if possible, they seem to be too big to care about customer experience