Jason Adkins

Review of The Ford Store San Leandro Lin...

The sales department is very helpful but the servi...

The sales department is very helpful but the service department is not a pleasant experience. I've been in five or six times for general service/maintenance and every time Ive called to make and appointment they have said that they don't make appointments for services and that I should just drive into the "quick lane" (total misnomer there). This last time I didn't call, just dove in and was told that I needed to make an appointment that they didn't do drive-ins anymore ??! What a waist of time. So today I called to make and appointment and they are all booked up until after Xmas - its Dec 13th today. I have the prepaid maintenance package same as I did for my last car that was from One Toyota. Completely different experience there. OneToyota was Both friendly and punctual. Everything this ford service department is not. I would think twice about buying another Ford for this reason alone.