Don't give them your business!!

Don't give them your business!!
My Partner and I were scheduled to check in on March 1st 2020 for 2 nights, on Feb 25th he was diagnosed with bacterial pneumonia and order by the Doctor at UC Davis in Sacramento to bed rest and no altitudes in the near future. I called the Christie Lodge in Avon, CO on Feb 26th and asked them if I provided a Doctors letter if they would give us a refund.

They refused and basically said too bad! Then the lady on the phone said "maybe we"ll see you on your next trip" yea right! The Christie Lodge Kept our $468.00 and we never got to the lodge.

Very petty and unprofessional, I called Expedia who we booked it through and they were no help what so ever, the man at Expedia told us with a Doctors letter it falls under extraordinary circumstance and that the lodge should refund us the monies.
What a huge rip-off!!!!
Chris T.
Folsom, CA