Ken F

Review of Hotel Monaco Philadelphia, A K...

The room was amazing, and the staff were extremely...

The room was amazing, and the staff were extremely friendly and prompt when we asked for anything. Dave one of the management team members was truly awesome. A guest was being very rude and confrontational but Dave kept his composure and remained very friendly and courteous even while being insulted and talked down to. Omar the night manager was extremely apologetic for us having to witnesses the confrontation and went above and beyond by offering us credits for room service.