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Terrible customer service. Terrible follow-up. We ...

Terrible customer service. Terrible follow-up. We purchased two used cars from a dealership on the same day. They gave us "Lifetime Powertrain" warranties on both vehicles. When I called Protective due to an issue, my car was not on the policy. It took 12 days to get my car activated. The car had been purchased over a year prior. My car had been smoking that entire 12 days. Then we took it in, they told the mechanic to replace a part (not under warranty) and we did at a cost of $300 to us. This did not fix the car. We then took it to a Nissan dealership who told them that we need a new motor. Protective is refusing to cover it because it is not a "mechanical breakdown." We are being told it is going to cost us $5000 for a USED motor. This insurance is a joke. Don't waste your time with them. I am contacting the Better Business Bureau!

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