On a previous visit we had a suite and it was awes...

On a previous visit we had a suite and it was awesome. The power went out after a lightning strike but the staff worked hard to make sure everything went smoothly for us. We even had free coupons for the breakfast buffet.

We had a Hilton Honors room this time. It was spacious but NO FRIDGE and no microwave?? How is that possible? They did bring us a mini fridge on request, but that is the first time I've come across a room that didn't have one. Even a roach trap one-star Bates Motel would have a fridge and microwave in the room.

Good: Very good housekeeping staff, and a courteous and professional staff overall.

Bad: There was a broken rung on the pool ladder that was never fixed. There was paint peeling from the wall behind the curtains in our room. The vending machine was out of order the entire time we were there.

Worst: We arranged a late check-out with the front desk due to a conference in the hotel. While I was trying to get dressed a woman tapped at the door, then unlocked it and started coming in before I could answer. She demanded to know when I was checking out even though a time had already been arranged. I had a privacy sign on the door, and there was still plenty of time left. Very rude.