The actual service person and parts etc were great...

The actual service person and parts etc were great. The time promised was horrible. I was given a time of service of 10 am to 2pm. Waited as 2pm came and went. At 2:15 I called and the recording told me that my scheduled time was 4 to 8. Talked to a rep who said that the tech was running late and she would call back with ETA. No call back. The person finally came at 5pm. If you have a whole day to wait.. great.