Ordered 2 x Urgent Visas for Middle East which was...

Ordered 2 x Urgent Visas for Middle East which was very time sensitive, our other partners general turn around is 1 - 2 weeks which they agreed.
Procorre was supposed to have this after 2 weeks but instead was still figuring out how they will do it. They proceeded to dodge calls/emails in the 3rd week because they would eventually reveal they could not do it.....
Highly unfortunate this was the route taken by them rather then advising upfront.