Horrible Experience ... Enjoy the details

Horrible Experience ... Enjoy the details

I reserved a service moving a one bedroom apartment from Winter Springs to Tallahassee on May, 31st, 2016 at 8-9 AM. Reference No: X7895603

First, the Moving Binding Estimate that sent showed that the original price is $2955, which was only a thousand six hundred and something while the real price was $1280. and I could not get an address for the dispatch center near Winter Springs.

Second, the person, Mr. Jordan, who I was communicating was nice and cooperative and he said that no need for a list of my stuff the most important thing is the furniture while when I received a call from the dispatch center they said I must update the list or I am going to be charged more. I sent it to Mr. Jordan, and kept checking with the dispatch center. They never confirmed receiving it.

Third, the dispatch center women, Mrs. Connie, was not nice.

Finally, what happened is I received a call the day before saying that there is a route delay, so the guys will arrive at night. Then in the same day I received a call saying that they wont make it, and they will do it on the next day. So, I asked for cancellation, and the other lady in the dispatch center was nice. She said it is OK and somebody will call for the refund.
Nobody called. I followed up, and again Mrs. Connie saying that I should call and try to do it myself with sales department.

I tried many times until receiving the email confirmation for the refund.

There was no connection between the sales and the dispatch center at all.

This Company screwed me up. I had to leave my apartment at that day, and arrive in my new place in Tallahassee. So, I tried to fix the situation which costed me money and time. I paid more for a rent in my old place in Winter Springs because I needed more time to find another company which is always very difficult if you need it immediately or in a couple of days.
I tried many times until receiving the email confirmation for the refund.

There was no connection between the sales and the dispatch center at all.
This Company screwed me up. I had to leave my apartment at that day, and arrive in my new place in Tallahassee. So, I tried to fix the situation which costed me money and time. I paid more for a rent in my old place in Winter Springs because I needed more time to find another company which is always very difficult if you need it immediately or in a couple of days.