I had an issue with my tech showing up and had the...

I had an issue with my tech showing up and had the attitude of not wanting to do anything, to not wanting to give me the warranty, and every employee I talked to either said they would let a manager know so they can contact me with my issues and no calls till this date. I even emailed the owner Sherry a long complaint, got a call from customer service saying they would let Sherry or management know about it and see what they can do, you think i got a call or email back? NNNOOOO!!!!! I even am willing to give them another shot even though I found someone who will honor the warranty even though they didn't install my unit, but no call back or to offer at least what I paid to go somewhere else so I can use them again. This new guy I called instead of A1 moved so fast and he's got only 4 guys and 2 secretaries that he had all the warranty issues fixed and part with him within 2 hours. Installed everything that same day later on when he had time. A1 has a whole tons of people who could of got this done quick, but like I said everyone needed to notify a manager and manager was supposedly going to look into it and contact me. Its embarrassing that my new AC guys was able to do this job with no complain or excuse. And I paid him $380 when A1 I was supposed to pay $60. With the $380 it did suck to pay it but worth it cause I got everything fixed the same day. If not I would still be without AC till this day cause no one has stepped up from A1 Air to do anything or say anything. Thx A1. And I'm still debating on whether to give them a chance if another issue arises but if I have to pay someone else more so I don't have any issues, this new AC guy said he'll step up and gladly except my business. Thx again A1. Customer service is great and nice.