Give them all the paperwork they request, send let...

Give them all the paperwork they request, send letter stating income was not earned for a specific month they requested because I was not working at that time. Denied application stating I failed to submit this information to them and denied receiving the letter all though fax confirmation stated they received all seven pages. At this rate (now closing in on a year of my kid having no coverage) they are again requesting income verification. At this point do I drive up to Richmond and do their jobs for them? Honestly, these people a living monument to ineptitude and laziness.