I started using Townsquare back in July of 2017. ...

I started using Townsquare back in July of 2017. At first, they were great. They originally made a website that overall, looked good. However, they became argumentative when I started telling them that certain text within the site was incorrect and was a bad or incorrect description of my company. They refused to fix several key elements of design, images, and text within the site almost from the very beginning. At one point after a lot of complaining, they set up a dropbox account for me to place pictures in so that they could update the website with new images (progress, I thought). They then didn't bother to update ANY of the pictures on the website from the dropbox (that I filled with new pictures) when they insisted this was the easiest way! Furthermore, after almost 3 years and 6 different account representatives (which just changed at random with no warning), I found that they were completely incompetent at updating the website, failed at maintaining a web presence and were increasingly difficult to get a hold of. They charged me $300 a month for 3 years for web hosting AND SEO services. After nearly 3 years (with a couple of months credit for complaining) that equates to nearly $10,000! What they don't bother to tell you is that they cannot seem to perform SEO services. My website's google rankings continued to plummet despite the fact that we have nothing but positive ratings on Google and multiple other sites because they would not correct any online presence for the website that THEY DESIGNED!!!! They tell you to contact your representative to fix slipping ratings (despite the fact that SEO services are supposed to be preemptive) and then the representatives do NOTHING to fix it. I can tell you that the services that they provided for me over this 3 years has NOT been worth $10,000. Do yourself a favor and skip these people as they are thieves! They literally charge you for something that they will NOT provide! Can you say fraud?