So back in March of 2017 I purchased a radio for m...

So back in March of 2017 I purchased a radio for my car from these guys. I wanted the cheapest Alpine radio, and I wanted it to connect to my steering wheel controls. When I went to have it installed, they told me that they failed to realize the cheapest model wasn t capable of steering wheel controls. So the gave me the next model up that came with Bluetooth and some other cool features for no extra charge! About a month later my steering wheel controls stopped working, I took it back to them, and they fixed it up free of charge! (loose wire)

Fast forward to late October. I had decided a while back that I didn t like the radio (paragraph 3 for the reason), but I previously hadn t had the time to drive up and work something out. I wasn t expecting they would be willing to swap it out for another after 7 months. I was hoping to at least sell it back to them and buy a different one. I talked to Scott, and he was gracious enough to swap it out for a Kenwood free of charge! He was not obligated to do this by any means. So all-in-all, I paid for the cheapest Alpine Radio, got the next model up, and ultimately ended up with a Kenwood with similar features as the previous Alpine. Jackie Cooper has the best customer service bar none. I highly recommend them to say the least, and I will be purchasing any other stereo equipment from them in the future. Thank you guys!

The reason I didn t like the radio was because it automatically started playing my Apple Music once I plugged in my phone and had the radio on the USB setting. I am a delivery driver for Dominos, and I like to listen to YouTube videos while I m driving sometimes. With a lot of the videos, you have to turn the sound up to hear them. So when I get out of the car, get back in, and start it up, it will start playing my Apple Music (which it plays a significantly higher volume), and just about blow out my eardrums. I ve tried everything I can to stop this, but I could not figure out a way. I have a Kenwood radio in my truck, and it doesn t have this problem.