I empathize with the fact that they are EXTREMELY ...

I empathize with the fact that they are EXTREMELY BUSY. But this is the most HORRIBLE service I have experienced. Initially I was granted my UI. I have been sick with COVID and apparently answered a question wrong regarding my employment. I called back the next morning and corrected the error and have been waiting for FOUR WEEKS for a response. My claim shows Unresolved Issue - it is unresolved because no one has reached out to me to resolve the issue as I am unclear with the issue is. I have a letter from my doctor indicating that I was quarantined at home sick. My calls are immediately transferred to a representative who has yet to reach out to me.