Hi, I cannot speak to the treatments but I did wan...

Hi, I cannot speak to the treatments but I did want to express an experience that still ties into a review of the salon and spa. I wanted to treat my mother out for a surprise spa day when I was visiting from NYC during my birthday weekend in Aug and there were no appointments available. However, Casey was gracious enough to book a full spa day two months later in October when I would be back in town. Fast forward to Oct, I received texts to confirm my appointment in which I did for both my mother and myself. We had appointments back to back starting 10am on a Saturday, however I received a call with a voicemail at 8:30am stating masseuse had to cancel and I would need to reschedule. It was frustrating just to even receive a call like that when I had a whole day planned for mother but to not even take the time to see what other appointments I had on file was the most upsetting part. I had a mani, pedi, facial and massage booked each for my mother and myself. When I called, I spoke to Jamie and was surprised she did not mention anything about my other appointments and I had to address in which she looked through her spa book and confirmed we were still on for the other appointments but at 11:45am. I expressed the frustration and asked her to reconfirm all 3 sets for my mother and myself and then she confirms my mother would still start at 10:15am and I would start 11:45am. Understood we are in post covid times and everyone has a low staff but that was not the upsetting part. Even though she was very professional she lacked empathy and the simple act of paying attention to details which goes a long way when a place of business is calling you on the day of an appointment to cancel that you booked two months ago, moreover not reviewing your entire day that is booked. I was really looking forward to experiencing a day here as a lot of people have highly recommended this spa but with this experience it s unfortunate, I will not and would not ever book again. Going to salvage the day with brunch and finding another salon that will take my mom and I. I hope others get a different experience! Stay safe and healthy all!