Kati French

Review of Andretti Indoor Karting and Ga...

We came here to ride the go karts, but had to wait...

We came here to ride the go karts, but had to wait about an hour, which is fine because we played the arcade games to pass the time.
The game cards have a money value, rather than credits, so when you play a game, it costs money on the card. This means that you might be left with $0.35 on the card at the end, and you can't do anything unless you add more money. A credit system would be easier where you can add enough credits to play, and don't have to have any left over.

The quality of the games is good. We had a fun time playing them. The major downfall is when we were picking out the prizes. The employee, Amber, acted like we were wasting her time. Her name tag said she was a "team lead." I hate to be THAT person, but I'm a manager where I work, and someone in a higher up portion should not treat customers like that. For most of the time we were interacting with her, she was staring down at us with her arms crossed, not saying anything, just glaring. The couple times she did speak, she was snarky and rude. It wasn't like we had annoying kids or anything either; our group was 4 adults.

I'm usually very forgiving when it comes to mediocre customer service, because I know working in the service industry isn't fun, but the service was so bad. She seemed like she was mad at us for making her work at her job.

Aside from that, the go karts were good, despite other poor reviews on them.