Mike

Review of Kens Pizza and Pub

Went to Ken's on my lunch break expecting a good m...

Went to Ken's on my lunch break expecting a good meal. Boy was I wrong. Asked waitress about a chicken wrap and if it was good, she replied "I dunno". That was the first red flag. Food took 45 minutes to come out and it was TERRIBLE! I had a single bite of my sandwich and told the waitress it wasn't good and politely asked her to take it off my bill. She replied, "you ordered it so you have to pay for it". I kept my cool and politely asked to speak with her manager. She said they were all busy and would tell me the same thing she said. I went over to the kitchen and asked to speak to a manager, and the only person that would talk to me was a cook. They wouldn't let me (A PAYING CUSTOMER) speak with a manager. I explained to the chef my problem and he was confrontational and unprofessional in his response. To sum it up, everything I experienced at KENS PIZZA WAS TERRIBLE. Never going there again. BY FAR THE WORST CUSTOMER SERVICE AND FOOD I'VE EVER HAD in Burlington. Stay away from Kens!