During check in, a guest of the hotel allowed thei...

During check in, a guest of the hotel allowed their dog to pee all over my wife's suitcase, while we were waiting to check in. It saturated her clothes inside the suitcase with urine. Ruined her brand new $400 suitcase.

The hotel staff, although polite and apologetic, did not seem to care. They "attempted" to contact the gust to resolve it, with no response after 24 hours.

After a day of no response, I asked them to call the guests room, to have the issue resolved. They refused to do so.

I spend over 100 days a year in Hyatt Hotels around the world. Last time I ever stay at a Hyatt.