stephanie jenkins

Review of Posh Puppy Boutique

Regarding order # 84276. We ordered a fancy dog ri...

Regarding order # 84276. We ordered a fancy dog ribbon harness that is literally 4 pieces of ribbon. It was a Christmas gift that ended up being too small since their sizes are incorrect(apparently we needed a large for a dog that would normally be a small, kinda shady?!). We would have loved to exchange the product especially since it was over $100.00 still brand new with tags never even tried it on our dog. Due to some health issues and covid we were never able to reach out once again (we tried top reach out in march as well) until now to check on if we could still exchange the product. The girl on the phone was very rude and would not budge on exchanging a product that once again NEW WITH TAGS, NEVER USED OR EVEN TRIED ON OUR DOG. Very disappointed. We will not be purchasing from this business again even though we have literally spent thousands of dollars at this store and would have happily continued to. You would think they would like to keep a loyal customer. I've noticed other reviews also complaining about returns and proper sizing as well. I hope the business owner will respond with a kind solution to the issue we are facing then with the snarky remarks that were made towards others who have written poor reviews.